A Dutch horror with T-Mobile

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T-Mobile Nederland made my life a misery.
Of what I have experienced, I would say that these people acted and behaved with planned, brazen insincerity to trick people into a scheme.
T-Mobile Nederland has advertised that anyone may have an i-Phone 3G for a basic tariff of €29, 95 and my family decided to surprise me with one for my 69-th birthday. They gave me the cash for 24 months and I was besides myself with joy.

Not that I was unaware of the shenanigans of T-Mobile various offices and individuals, but I simply thought that improper or outright irresponsible, improper, harmful or damaging attitude and practice by T-Mobile Nederland is impossible in this social and legal climate. Well, I was totally wrong.

T-Mobile Nedrland bullied me inflicting serious financial and health damage through the services and attitudes of a legal firm, I believe that they, the T-Mobile Nederland, must have bullied other innocent people as well. I believe that this matter must be criminally investigated and I will try to put this post right into the hands of the "officer of justice" or the public attorney who should in his or hers official capacity have to act and investigate the allegation that T-Mobile KNOWINGLY, being fully aware of a criminal situation at its own turf, maltreated, intimidated, scared and inflicted serious psychological harm to innocent customers motivated by indolence, greed, careless attitude or all of these combined.

This is a serious allegation against T-Mobile. Despite I would have never dreamt of extending the 24-month contract with T-Mobile (at the end which the Nokia I used should have been unlocked and I could keep it even if I changed the provider) when it was announced that they had an exclusive contract with Apple for the iPhone I had to chose: either t-Mobile or forget about iPhone. T-Mobile sent me the iPhone for free on understanding that I will continue the subscriber status for yet another two years.

The problems arose instantly. I have signed and written that all I want is the basic monthly subscription of €29,95. Few month latter the invoices rocketed to €89 despite I would have neither calls nor 10 SMS messages per month. When I have written that something is wrong and requested investigation - the boss of customer services of T-Mobile chose not to respond.

Then LINDORFF PURCHASE B.V. from Zwolle, the legal representative of T-Mobile, approached me (in writing) with a demand for a ludicrous payment. They wrote I responded, they wrote some more and threatened me with the courts and I responded, then they fired more threats and my nerves had begun shaking, the whole family was upset and, and this important, the iPhone went dead. Completely dead. Then it would give a sign it is alive but the SIMM would be locked. The expensive machine was (and still is) totally useless.

A friend, lawyer and ex-diplomat who I helped come and settle in this country, told me it was all my fault and I better pay. Since his wife is a big shot with a multinational telephone services provider I was guided to begin believing that T-Mobile was acting like all those other providers, that I have overlooked something.

But, eventually, an engineer in agronomy took the case and in September 2009 pressed the Lindorff B.V. to prove their claim that I was wrong and that I have actually called from the iPhone incurring costs that they claimed they were a step away from collecting through a court order. Suddenly Lindorff B.V. said (over a telephone) that there was an investigation and that T-Mobile had found out that somebody (a criminal gang I assume) was incurring costs to unsuspecting, innocent T-Mobile subscribers and therefore, all the so far demands for payment became nill and void, I owed nothing to T-Mobile and should forget the matter.

The Lindorff B.V. obviously thought that such a stance closed the whole troubled affair. They thought that all their threats and the cut services, all that relentless pressure that lasted for full six months would be, could be so easily forgotten. The Lindorff B.V. guided me to a T-Mobile store in Amsterdamse Port where upon presentation of passport and those people unlocked the blocked SIM. I wanted the same old status of a fixed number subscriber but they were not authorized for such a move.

The T-Mobile CONTINUED, despite its own and formally admitted fault to treat me *with the old, fixed subscription number, as a punished, "prepaid" customer, which is completely illogical. Namely, this iPhone does not come for free with a prepaid status. That is exactly the mess which T-Mobile created.

Thus, I made an ING bank transfer for €20 just to have the possibility to send SMS urgent messages, invitation to be called on that number and keep the machine alive. After only two SMS messages the €20 expired, were eaten up, no trace but the number of the bank transfer. I believe that the thieves who operate within the network of T-Mobile and who have stolen all that money before - are active again. I have the iPhone next to me and notice that somebody is contacting the number and trying to suck money out of it, occasionally a dozen times within couple of minutes.

At the T-Mobile shop in Amsterdamse Port I also bought another prepaid card at €20 for the old Nokia. That money was gone within a day without me calling anybody. I was robbed again. Imagine if there are one million T-Mobile subscriber and if thieves, or T-Mobile self, syphons from every singe one €20 a month? This would amount to a €120 million robbery, a criminal ring and the police should be involved.

This is a case for a very able lawyer who would like to make a big name and big money by bringing the mighty T-Mobile and Lindorff B.V. as their accomplices in what I think is a clear act of tried extortion. Unfortunately, even capable lawyers are unwilling to bring the mighty ones to the courts because of the attitude of the Dutch judges to keep the population in hopeless submissive stupor under the yoke of the financial and administrative might.

Nevertheless I am positive that one nice day, hopefully sooner than latter, that attitude of the Dutch populace will change.